Refund policy
We will gladly exchange or give store credit within 7 days of the purchase date if you are unhappy with your purchase. (in store) Sale items and jewelry are non returnable.
PLEASE NOTE: Orders cannot be changed, modified or canceled after check out! If you have questions regarding our items prior to placing your order, or are having technical issues with ordering, please email us at sales@shopwildfilly.com or by messaging us through the Messenger Link on the site or on our Facebook page.
SHIPPING: We offer FREE shipping on all items over $125 on our site unless otherwise noted at point of checking out. We also pride ourselves on super quick turn around on your order with most orders shipping within 24 hours if not same day. All orders are shipped via USPS and can take from 1-5 days to arrive once shipped.
Wild Filly cannot be responsible for the following:
- Delays with UPS shipping
- International Duties or Customs charges
- Products that are lost or damaged in the mail.
- The US Postal Service will be responsible once we ship the packages.
If your package shows to be delivered or is marked delivered and you don’t have it:
- You need to contact your local Post Office to help locate your package.
If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1-4 business days for your tracking information to show. In some rare cases, tracking information may not update, but you will still receive your order. Please contact us after the estimated delivery time has passed.
• All our shipments include Tracking with Delivery Confirmation. If your tracking information confirms that the item has been delivered to your order address, but you have not received your order, please contact the carrier directly to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.
USPS: 1-800-275-8777
We are NOT responsible if the package is not delivered in the guaranteed shipping times as it may take 1-2 business days to process the order and we cannot be held liable for USPS guarantees. If the item is not delivered in time, please contact USPS (1-800-ASK-USPS) or UPS (1-800-742-5877). We will NOT refund additional shipping charges if USPS fails to meet their guaranteed shipping times.
- Wrong Address
It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of the order. If you decide to cancel your order or change your shipping address, please write to us at sales@shopwildfilly.com as soon as you place your order. We will do our best to make the change, however we cannot guarantee that we will be able to do so.
RETURN POLICY:
- Return Address:
Wild Filly Boutique
Attn: Returns
1206 S Agnew
Oklahoma City, OK 73108
- If items are being returned for store credit or exchange
• All returned items must still have the ORIGINAL TAGS on them. Shoe boxes must be encased in another box for shipping to protect the items. If you send shoes back with stickers and return labels directly on the box, or if the shoe box is damaged, then we will not accept a return.
• Returned merchandise must be UNWORN and UNWASHED. Items that appear worn, have stains, or smell of cigarette smoke, deodorant, pet hairs or odors, etc. will not be accepted. If an item has been worn once, it will not qualify for a return.
• Merchandise may be returned for STORE CREDIT only within 7 days of delivery. Credit will be applied for the amount paid for the product MINUSE CARD PROCESSING FEES if paid with credit/debit. Credit will only be applied for the item, not for any shipping and handling charges.
No returns on SALE items
• Exact colors of merchandise may vary due to photography lenses, indoor / outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects and the buyer will pay return shipping if a return to our warehouse is attempted.
• The customer is responsible for all return shipping costs. We recommend using a shipping method that provides a tracking number for your reference.
• Please allow 3-4 business days for us to receive your return, and 5-7 business days for our return department to process your store credit.
• If approved for a return, a store credit code will be emailed to the email address on file and applied to your account with us within 5-7 business days after we receive the returned item.
• If an order is placed prior to receiving a store credit code, we cannot refund that amount to you. Please wait until your store credit is applied to your account if you’d like to place an order using this credit.
• If you place an order and do not use your store credit, we cannot apply that credit afterward. If you have any issues with your credit, please email sales@shopwildfilly.com before placing your order.
EXCHANGES:
• Returned merchandise will be processed for STORE CREDIT ONLY.
• We recommend purchasing the correct size of the desired item, and then shipping back the returned product so that you do not miss out on the item.
DEFECTS OR PROBLEMS WITH YOUR ORDER:
• If you have received an item with any problems or defects, please contact our warehouse within 3 DAYS to inform us of the issue. If we are not notified within 3 days of receiving the item, then it will no longer qualify for a return or replacement. You must include a photo of the damage / defect with your email.
• We are not responsible for damages to clothing caused by improper care or handling, or incorrect sizing.
• Exact colors of merchandise may vary due to photography lenses, indoor / outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects and the buyer will pay return shipping if a return to our warehouse is attempted.